WordPress VIP
Application Support
A great digital experience makes all the difference. But when developers hit issues, they often find themselves on their own, resulting in poor site performance, security issues, and lost time. Empower your developers with the specialized expertise they need with WordPress VIP Application Support. Building on everything you get with Platform Support, Application Support adds developer-to-developer assistance from many of the foremost experts in building WordPress application code.
Help when you need it
Your developers don’t have to go it alone. We’re there whenever they have a question. We can help identify or debug issues, provide advice and recommendations, and provide code suggestions to help your team address problems.
Performance debugging
Identify and resolve performance issues as you grow. We’ll help with the debugging process and make sure your technical teams don’t get stuck. With our help, identify problems faster and roll out higher-performing applications.
Deep Troubleshooting
Resolve your most vexing issues in a fraction of the time. Our experts collaborate with your development team and bring technical expertise to resolve issues faster.
Application downtime monitoring
Take the burden of monitoring applications off your technical teams. Rely on WordPress VIP to monitor your application to identify downtime, inform you of the event and support your team through an appropriate response.
Security review
Leverage our decades of experience running secure WordPress applications at enterprise scale. Ensure specific features you’re implementing aren’t creating security liabilities. If issues do arise, we help identify root causes and potential fixes.
Best practices guidance
Make the most of our experience. Ask us for guidance when you’re planning new features or scaling the ones you already have. We’ve helped hundreds of the largest companies in the world and can identify both opportunities and pitfalls.
Ask us anything
We’re there when you need us. If you encounter issues or just need a second set of eyes, tap our expertise to steer development in the right direction.
“…basically it’s like we hired another engineer. We have an extra level of QA on our code now by people who actually know what they’re looking at, which helps a great deal, and was something we were lacking before. So, if we pushed code and broke something then it was our problem. Now we have an extra set of eyes that are looking at it from that perspective, so that helps us a lot with availability and performance.”
Steve Tidwell, Director of Technology, VentureBeat
Full-solution support
Digital experiences have many moving parts. But for many vendors, support ends where their platform does. Our application support covers all major components of your applications, so you get help when you need it— and avoid needless finger-pointing. Open one ticket, and we’ll investigate the root cause of the issue.
Our Platform
All components of the WordPress VIP platform, including containerized environments, security, system management, and more.
Core WordPress
The core CMS, including updates and security patches managed in partnership with the open-source release team—to keep your CMS on the leading edge of performance and security.
Themes
The front-end design systems of your digital experiences.
Plugins
The added functionality provided to your applications, both third-party plugins and support for coding your own plugins.
Custom Code
The features your developers create to power unique experiences for your brand—in other words, what you put in your GitHub repository.
Integrations
Touchpoints and data transfer to other software you connect to your WordPress application.
Get even more with Premier
Our Application Support is reactive—you come to us with code issues, and we help you fix them. Premier Support is a deep partnership, where we meet with you weekly and proactively guide you to digital excellence.