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FedRAMP ATO

Data centers meet SSAE 18 SOC 1 and SSAE SOC 2 certifications

EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework Compliant

GDPR Compliant

Patch management

We manage regular security patches for your platform. Because WordPress VIP is managed by active members of the WordPress community, when an issue arises, we immediately patch it ahead of the fix getting pushed to WordPress core code.

Security testing

We perform regular internal security testing and engage with third parties to perform platform vulnerability assessments.

Penetration testing

We continuously test our infrastructure for vulnerabilities and routinely engage independent third parties to run penetration tests against our platform.

Code and plugins scans

We use a bot to scan code, plugins, and themes as part of pull requests created in an application’s GitHub repository. This can help identify potential security concerns before code goes into production.

Logging and auditing

We log activity at the application, web server, load balancer, database, and operating system layers. This allows us to analyze and investigate security issues in real-time.

Anti-spam

We enable you to easily filter out spam from user submitted content using our Akismet anti-spam API.

Controlled changes

Application code is deployed through Kubernetes to Docker containers from version control onto a read-only file system, ensuring changes are only possible via the developer workflow.

Automated core WordPress updates

We alert all customers of upcoming WordPress updates and make sure you are on the latest version of the platform.

“We’re really pleased with WordPress VIP’s commitment to cybersecurity and the way [it] stores [its] data and all the various checks and balances to keep somebody from being able to get access to our site.”

Lead UX designer.

DDoS protection

We have network-wide DDoS protection features to help you get the performance you need. We continuously monitor web traffic and take active mitigation steps when suspicious activity is detected.

Firewalls

Our platform includes network and host-based firewalls with real-time notification processes designed to prevent unauthorized access attempts.

Secure inter-component communication

Using a dynamic environment firewall we ensure the resources for your environments are secured and available only to legitimate network traffic.

Database security

We maintain separate containerized database infrastructure for every client and application, each with their own unique authentication. This mitigates the risk of unauthorized access between applications.

File system security

We run all web application containers and file systems holding uploaded media in read-only mode. This helps protect applications on the platform against common attacks that allow installation of backdoor shells and other malicious files, delivering the highest level of WordPress security.

Application security

We maintain containerized instances of the WordPress application and Node.js applications, each with processes, memory, and file system. This improves the security of both WordPress and Node.js application environments.

Data center security

Our origin data centers meet the International Organization of Standardization (ISO), International Electrotechnical Commission (IEC) 27001 certification, Standards for Attestation Engagements (SSAE) No. 18 (SOC1) and SOC2 Type 2.

Encrypted backups

Production database backups are taken each hour and maintained for 30 days, stored in an encrypted format to ensure data continuity while maintaining security.

Managed TLS

Our platform automates procurement and renewal of TLS certificates from Let’s Encrypt, ensuring certificates are always valid. Customers may also procure their own certificates from any TLS certificate authority.

Access controls

We enable granular access controls to give you the maximum ability to limit permissions and resources to only those employees or contractors that need them.

Multifactor authentication

We fully support multifactor authentication to provide an extra layer of protection in case a password is compromised.

Brute force protection

We automatically detect brute force attacks at the network level, monitoring for unnatural behavior and dynamically applying restrictions.

Customer data access

When we perform operations such as reviewing code or troubleshooting issues, access to customer data is strictly controlled to those employees performing such activities—and internal access is logged for an audit trail.

Physical security

Our data center equipment is housed in dedicated cages to separate our physical infrastructure from other tenants. Access is limited and is subject to ongoing surveillance reviews.

Multiple levels of backup

We maintain hourly backups of data both within our origin datacenter and at offsite locations to ensure rapid recovery from any issue.

Disaster recovery procedures

We maintain emergency and contingency plans, including redundant storage and procedures for recovering data. These help reconstruct data in its original or last-replicated state before the moment it was lost.

Security breach procedures

If we discover a security breach involving your site data, we will, except to the extent prohibited by applicable law, notify you of any third-party legal processes received by us relating to the breach, and cooperate with you in investigating and remedying the breach.

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