What’s included?
- A kickoff call to understand goals and timelines.
- Chat access to a launch expert during the planning process.
- A customized launch plan.
- A planning call to finalize details for launch day.
- Access to live chat support during launch.
Is this service for me?
The VIP Launch Day Service is perfect for any VIP customer seeking extra peace of mind on Launch Day.
How does it work?
A typical service takes two weeks but can be completed in just two to three days, depending on your launch schedule. First, we’ll review your technical details and goals, then customize a plan for a smooth launch on VIP.
| Phase | VIP will: | Customer will: |
|---|---|---|
| Week 1 Discovery & Planning | Hold a kickoff call or launch planning meeting. Customize your launch plan. | Share launch goals and technical details. Prepare your site for launch. |
| Week 2 Finalize Plans & Launch | Verify site readiness. Be on standby for launch. | Complete site Quality Assurance checks. Show up on launch day. Launch your site on VIP! |
Frequently Asked Questions
When do you recommend I launch my site?
We recommend launching Monday to Thursday, 09:00 – 23:00 UTC, for optimal support coverage. This ensures our team is available to quickly address any issues that may arise during the launch, and throughout the subsequent business day. Outside this window, staff availability is reduced.
We strongly advise against weekend launches, as they tend to be less successful for several key reasons.
Lower traffic levels on weekends can obscure performance issues. For instance, a Saturday launch might appear fine but could reveal problems by Monday morning when traffic increases. It’s preferable to launch with typical traffic so we can monitor for issues effectively.
What if I need technical assistance during a launch?
Your primary contact during the launch will be your Technical Account Manager (TAM) or Relationship Manager (RM). While TAMs and RMs can assist with many issues, they are not Support Engineers.
For complex technical challenges requiring engineering expertise, please submit an urgent support ticket. To ensure quick resolutions, follow the designated support channels and provide detailed information when submitting urgent tickets.
Resources
- Is your site ready? Prepare for a site launch.
Get started with VIP Professional Services
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