Gartner® Peer Insights™ Customers’ Choice 2025

WordPress VIP is recognized with distinction in Gartner® Peer Insights™ Voice of the Customer™ for Web Content Management Report.

Gartner Peer Insights Customers’ Choice 2025 badge for Web Content Management.

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Table of Contents:

Validated by the teams who use it

What customers consistently value most

Vendors in the Customers’ Choice quadrant meet or exceed the market average for overall experience and user adoption.

Gartner Peer Insights Voice of the Customer chart for Web Content Management showing WordPress VIP positioned in the Customers’ Choice quadrant.

Enterprise-ready capabilities

Customers rate WordPress VIP highly for platform depth, extensibility, and performance.

Operational confidence

Teams consistently highlight reliability during traffic spikes, launches, and peak demand.

Deployment without drama

Customer reviews reflect smooth onboarding, predictable rollouts, and fewer surprises post-launch.

Support that stays engaged

Customers cite responsive, knowledgeable support for enterprise constraints and priorities.

Rated across finance, manufacturing, and more

What the numbers tell us

95%

willingness to recommend

4.9/5

overall rating

44

verified enterprise reviews

89%

five-star reviews


Based on reviews submitted during the 18-month period ending October 31, 2025.

Verified reviews on gartner

Why customers rate WordPress VIP 5 stars

Marketing Manager

1B–10B USD

Software

WPVIP Demonstrates Enterprise Readiness for Complex Organizational Needs

5.0

★★★★★

Sep 15, 2025

WPVIP has been an incredible partner supporting us through all of our strategic consolidations and has helped support our architectural evolution and continuous platform enhancements.

AVP

1B–10B USD

Banking

Reliable Infrastructure and Responsive Support

5.0

★★★★★

Sep 8, 2025

I have been working with WordPress VIP for a little over 3 years, and so far it has been a fantastic experience. The platform is reliable and clearly built for scalability, uptime is reliable, and the infrastructure feels enterprise-grade.

Senior Associate Director, Content Strategy

Gov’t/PS/Ed

Education

Transition to WordPress-Specific Hosting Led to Increased Security and Confidence

5.0

★★★★★

Oct 3, 2025

Web hosting is about peace of mind. Our previous vendor left us feeling vulnerable to attack. Moving to WPVIP was the best decision because it is WordPress-specific hosting. They take care of many of these outside concerns, leaving us to feel more confident in our ability to defend our web…

Lead Software Developer, CMS

50M–1B USD

Media

WordPress VIP Offers Robust Dashboard and Adaptive Support for Enterprises

5.0

★★★★★

Sep 29, 2025

The enterprise level service WordPress VIP provides on top of continuously adding new features and improvements makes this a very beneficial vendor. Support is also quick and adaptive to suit any company’s needs.

For complex, real-world operations

Who this essential report is for

This report is relevant for enterprise organizations managing high-traffic, high-visibility digital properties, with requirements spanning governance, performance, and global delivery.

Access your copy of the 2025 Gartner® Voice of the Customer™ report

Explore detailed customer feedback, scoring methodology, and vendor comparisons in the complete report.


Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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The Gartner Peer Insights Customers’ Choice Badge, Gartner®, and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.