Hosting and support services
The table below explains which features are included in our Standard, Enhanced and Signature Packages for WordPress VIP hosting and support services. Expand each feature for definitions and to learn more.
Feature
Standard
Enhanced
Signature
High Performance Enterprise Platform
Access to a highly scalable, highly secure and high performance WordPress infrastructure and underlying platform.
Integrated Content Analytics
Access to Parse.ly Content Intelligence in the Block Editor.
Managed Updates to WordPress, PHP, and Other Components
Regular updates of all platform components and core services to ensure software remains secure and up-to-date.
Containerized Environment
Isolated environment via containerization to ensure other customers or environments do not impact the performance of a site.
Global Infrastructure
High performance across the world powered by 28 points of presence.
Dynamic Autoscaling
Advanced auto-scaling up to 110 CPU cores means resources are immediately available when needed.
Integrated Content Delivery Network (CDN)
Caching of content at the edge to deliver fast TTFB and performance.
Flexible Architecture, Single-Stack, Headless or Hybrid
Out-of-the-box support for single-stack, headless, and hybrid architectures from a single solution.
Jetpack AI Assistant
An out-of-the-box content block directly in the Block Editor where you can automatically generate, revise and optimize text using AI.
Integrated Code Repository
Support for development workflows from development to production.
Production and Staging Environments
Access to a fixed number of additional environments for development, testing, and qa as needed.
Local Development Environment
Support for local sandbox environments for development and testing with capability to pull down production content for testing with the latest updates whenever you need.
Management Dashboard Built for Scale
Central dashboard to manage all your sites, domains, user access, authorized IPs, authentication and security, certificates, environment settings, and more.
Integrated Certificate Management and Renewal
Automated management of certificates include certificate renewal.
Command Line Interface (CLI) for Large-Scale System Management
Command line interface to manage and automate common administrative and other tasks.
Efficient Multisite Management
Tools for visibility, deployment and management of WordPress multisites.
Hourly Backups
Backups provided on an hourly basis.
Multifaceted Industry-leading Security
Multiple layers of security protection at the edge, network, data and application level to meet highly demanding security requirements.
Advanced Access Controls
Granular controls to limit permissions and resources to only those employees or contractors that need them.
Single Sign-On (SSO)
Integration with single sign-on providers to integrate with your existing organizational SSO infrastructure.
DDoS mitigation
Built-in technology to identify and mitigate distributed denial of service attacks before they impact your site’s performance.
Plugin and Theme Vulnerability Scanning with automated plugin upgrade workflow
Automatic scanning of plugins and themes both at deployment time and on an ongoing basis using our proprietary WPScan technology.
Integrated Enterprise Search
Fast, customizable results for site search, with support for complex query aggregations such as personalization.
Block Data API
API to enable retrieval of data contained in blocks in JSON form without unnecessary markup.
Remote Data Blocks
Display structured data from external systems instantly inside the editor.
Block Governance
Role-based controls over blocks.
Application Performance Management (APM)
Integrated monitoring of application performance and debugging capabilities to identify issues.
Log Shipping
Automatically save logs to an external Amazon Web Services S3 bucket at 5-minute intervals which are then available for storage, processing, or analysis.
Concierge Onboarding
Structured onboarding process to ensure you are set up for success.
24 x 7 Support
Round-the-clock support in all time zones within issue-severity defined SLAs.
Urgent ticket response time SLA
60 minutes
30 minutes
15 minutes
Non-urgent ticket response time SLA
24 hours
12 hours
4 hours
Uptime SLA
99.95%
99.99%
99.99%
Maximum number of network sites in aggregate across all applications (not per application)
10
100
1000
Maximum number of applications
10
Unlimited
Unlimited
Additional Non-production Environments for Development, Testing, and QA
Support for local sandbox environments for development and testing with capability to pull down production content for testing with the latest updates whenever you need.
Up to 2
Up to 3
Up to 4
Engagement Boost
An AI-driven capability to strategically add links from your site’s existing high-performing content to newly released content in order to improve search engine optimization (SEO).
Debugging
Support to help find, isolate and resolve issues in your application code.
APM Browser Monitoring
Measurement of speed and performance as end users navigate to your site through different web browsers, devices, operating systems, and networks.
APM Synthetics Monitoring
Ability to create synthetic tests to simulate global traffic, measure uptime of endpoints, and resolve availability issues—all in pre-production before any customer impact.
Database Backup Shipping
Ship backups at regular intervals to an AWS S3 bucket.
GitHub Codespaces
Cloud development environments with GitHub Codespaces. Empowers developers to easily code from any device without having to install or configure software.
Geographical Redundancy for Disaster Recovery
A hot database replica in a different geographical data center that can be rapidly brought into service to handle traffic in the event of a disaster.
Application Downtime Monitoring
Monitor your application to identify downtime, inform you of event and support your team through appropriate response.
Technical Account Management
Specialized, Proactive Support Resources
Additional Communication via Slack and P2
Parse.ly Analytics Services
See detailed definitions of Parse.ly analytics services below.
Integrated Basic Content Analytics (Parse.ly Content Intelligence)
Parse.ly Content Intelligence (PCI) brings data about your content into WordPress Admin. PCI helps you make authoring decisions by adding content performance context to the place where you draft and edit. It is included in the WordPress VIP Platform.
Parse.ly Content Analytics Dashboard
The Parse.ly Content Analytics Dashboard allows users to measure content performance and improve content strategy on the Monitored Domains and Applications. The dashboard includes content metadata (e.g. title, tags, author, and more) and content performance metrics (e.g. page views, engaged time, visitors, and more).
Content Performance Package
The Content Performance Package includes the Parse.ly Content Analytics Dashboard and the following features:
- Guided integration with support from the Parse.ly integration team
- Metadata extraction
- Content performance metrics
Content Value Package
The Content Value Package includes everything in the base Content Performance Package and adds the following features:
- Conversions and Attribution Reporting
- Audience Segmentation
Content Advocacy Package
The Content Advocacy Package includes everything in the Content Value Package and adds the following features:
- Geographic Segmentation
- Video Tracking
Parse.ly Content API
The Parse.ly Content API allows Customers to serve content recommendations on their websites and export aggregated content data from Parse.ly to the Customer’s internal tools. It includes a Site ID (API Key) for your website and corresponding secret parameter and access to the Parse.ly API Endpoint.
Parse.ly Data Pipeline
The Parse.ly Data Pipeline allows Customers to stream real-time user interaction data to their internal tools via standard AWS APIs (S3 for historical data and Amazon Kinesis Streams for real-time data).
Professional Services
Launch Day Services
A Technical Account Manager (TAM) will provide detailed launch guidance and advice on best practices and planning for a smooth go-live day on WordPress VIP. Your TAM will also be available for live chat support on launch day.
Migration and Launch Services
In addition to Launch Day Services, our expert staff will provide added support to your development team as you migrate your WordPress sites to WordPress VIP including assistance with content, media, database, and code imports. Additionally, we will provide guidance on site redirects and quality assurance testing to make sure everything is ready for go-live. Migrations are more predictable and more likely to be delivered on time with our Migration Services.
Performance Services
The WordPress VIP Team will assess customer needs and goals related to performance, conduct performance testing and identify opportunities for the customer to improve the performance of its WordPress VIP hosted website. The deliverable for the engagement will be a performance report, engineering analysis and detailed action plan that includes specific ordered technical steps designed to empower the customer to accomplish their stated goals. The total engagement shall not exceed seven weeks in length.
Architectural Consulting Services
The WordPress VIP Team will assess customer needs and goals for one or more agreed upon topics concerning customer’s application architecture. WordPress VIP will conduct research and discovery on the topic(s) in collaboration with the customer, and deliver relevant recommendations to the customer including technology selections, architectural plans, and product requirements, as appropriate. The deliverables for each engagement will include a detailed technical report with research and recommendations, along with an executive summary of broad findings, insights, and recommended actions. Each engagement shall take approximately six weeks unless otherwise agreed upon.
High Traffic Event Planning
An experienced WordPress engineer and technical account manager will help you prepare your applications to better stand up to the heightened demands associated with high-traffic events and the unique behaviors that surface during critical moments. The service includes load testing, deep application-level analysis, and recommendations for improvement, where applicable.
If recommendations surface that are critical to successfully navigating a high-traffic event, WordPress VIP will provide guidance on strategy and best practices for your implementation of those recommendations and conduct a follow-up assessment to evaluate progress.
WordPress VIP will provide the following deliverables as part of this service:
- A technical report including various performance-related data, load test results, observations, detailed analysis, and (if applicable) engineering-backed recommendations to prepare for the high-traffic event.
- A follow-up report that evaluates the performance of your application before and after the recommendations made by WordPress VIP. If applicable, this report will include additional engineering recommendations to prepare for the event.
- A post-event recap report that summarizes how the high-traffic event went with any recommended follow-up actions.
Customers can also upgrade the service for an additional fee to include real-time coverage of the event from WordPress VIP staff.
Advanced Content Consulting
This service provides expert analysis of your content, identifying performance trends and offering strategic recommendations to improve content strategy and distribution. The service offering is structured, but has flexibility. The base offering takes three to four weeks to deliver, analyzes 20,000 articles, and uses Parse.ly data as the source of information.
Content Consulting
Get a clear, data-backed plan to solve your biggest audience challenge. We start with an intake call, then conduct a deep-dive analysis of one focus area using your web data (e.g., reader behavior and traffic sources, traffic drops, evergreen performance, SEO/social reach, or traffic spikes). Plus, two 1-hour coaching sessions with actionable recommendations tailored to your editorial workflows to help you implement changes confidently.