How to use Teamwork Projects for your VIP launch

Overview #

Note: this feature is currently being rolled out. Please only reference this documentation if Teamwork is available for your project.

Many sites launching with VIP will be set up with an associated project in Teamwork Projects. This article walks through the steps to log into Teamwork, view the project, and complete tasks.

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Getting access #

After the kickoff call, a Technical Account Engineer (TAE) will set up the project and invite the client to it. This triggers an invitation email that contains a link to access the project:

Teamwork Projects welcome email

Please let us know if the invitation isn’t received as expected.

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Viewing and interacting with a project #

Once logged in to Teamwork, a dashboard will appear with a list of all accessible projects in the left-hand sidebar:

The Teamwork Projects Dashboard

Clicking into any project will display tabs for its details: overview, tasks, milestones, files, notebooks, and links.

Teamwork Projects Overview tab

Overview #

The project’s dashboard, showing the status of tasks and milestones at-a-glance.

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Tasks #

Individual tasks that need to be completed for a launch. Tasks are grouped into task lists, and will be assigned to the person responsible for completing them.

Clicking on a task will open a more detailed view, and it’s possible to add comments and attach files to a task.

Some tasks will be assigned to the client, and these can be checked off once complete.

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Milestones #

The TAE will have assigned dates to the various milestones associated with the project. These usually cover site setup, import, code review, and launch. This tab is helpful for seeing the expected timeline for a project’s milestone.

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Files #

If there are any files to share with the client (for instance, a copy of the slide deck used in the kickoff call), the project’s TAE will upload those here.

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Notebooks #

This tab contains a notebook with an overview of your project.

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Some quick links to our documentation will be in this tab, as well as any other links the TAE shares.

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Getting help #

Please note that a Teamwork project is not a substitute for VIP’s support ticket system. Clients should continue to open support tickets for technical questions and issues encountered while using the platform.

More on accessing VIP support.

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