Technical Account Manager
You love working with some of the most influential companies on the planet and helping them get the most out of WordPress and our VIP program.
Your style is to get things done while reducing friction for your colleagues and clients, to respond rapidly when called upon, as well as being proactive. You view companies as partners, and not just customers, and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines and working with everyone from engineers to GMs and VPs of Sales.
This position is looking for someone based in UTC-4 to UTC-7 specifically.
In addition, you are:
- Comfortable with a high volume of communication and switching tasks at a moment’s notice
- Quick to resolve issues that pop up, and collaborate with developers
- An expert at distilling goals and wish-lists into concrete next steps
- Skilled in conflict management and resolution
- Undaunted by managing risks in high stakes situations
- Excited by kick-off calls and getting everyone on the same page
- Experienced in working with WordPress or other web technology
The position entails managing clients and partners post-sales through launch, and beyond. You’ll be the point person for their projects, as well as being an escalation point. This role requires you to have a deep understanding of the technology and platforms that we run, and be able to communicate with both engineers and business people effectively. Software development and architecture experience will help you succeed, however, coding is not in scope for this position. Some moderate travel is required – expect quarterly as a baseline.
We want to build Automattic as an environment where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences, and strive to increase the visibility of traditionally underrepresented groups. Read more about our commitment to diversity and inclusion here.